At Aqua Turtle, each order is prepared and packaged with care. Because our products are handcrafted in small batches, processing times may vary slightly depending on order volume and product availability.

Processing Time

Orders are typically processed within 3–7 business days.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Information

Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery times may vary depending on carrier delays, weather conditions, holidays, or other factors outside of our control.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 2 days of delivery and include:

• Clear photos of the damaged packaging and product
• Your order number
• A brief description of the issue

Please email all information to:

hello@aqua-turtle.com

If your package appears delayed or lost in transit, please contact us and we will help review the tracking information.

If the package has been marked as delivered, Aqua Turtle is not responsible for lost or stolen packages.

Shipping Availability

At this time, Aqua Turtle ships within the United States only.

If you have any questions regarding shipping, feel free to reach out.

Handcrafted in small batches with intention — created to support your body, your comfort, and your return to flow.