Frequently Asked Questions

  • Aqua Turtle products are handcrafted in small batches. Most orders are processed within 3–5 business days, depending on order size, product availability, and current production schedule.

  • Standard shipping is $6.95 within the United States. Orders over $75 receive free standard shipping automatically at checkout.

  • Please email hello@aqua-turtle.com as soon as possible with photos of the damaged item, packaging, and shipping box. I’ll review the issue and help make it right.

  • Because Aqua Turtle products are personal care items, returns and exchanges are limited for safety and hygiene reasons. If there is an issue with your order, please email hello@aqua-turtle.com so I can review it with care.

  • Local pickup or delivery may be available in the Pueblo, Colorado area. Please email hello@aqua-turtle.com before placing your order if you would like to ask about a local option.

  • Yes. Aqua Turtle products are handcrafted in small batches with care, intention, and attention to detail. Slight variations in texture, color, scent, or finish may occur.

  • Store products in a cool, dry place away from direct sunlight, heat, and moisture. Keep lids tightly closed when not in use. Avoid leaving products in hot cars or sunny windows.

  • Some Aqua Turtle products contain a preservative when water is part of the formula. This helps keep lotions and creams safer and fresher.

  • Some products are scented with essential oils, while others may include skin-safe fragrance oils. Some products are unscented. Each product listing includes its own ingredient details.

  • Everyone’s skin is different. Please review the full ingredient list before use and patch test first, especially if you have sensitive skin, allergies, or known ingredient sensitivities. Discontinue use if irritation occurs.

  • Please check with your healthcare provider before using products with magnesium, essential oils, fragrance oils, or active ingredients while pregnant, breastfeeding, trying to conceive, or under medical care. Review each product’s ingredient list before use and patch test first.

  • Aqua Turtle products are created for adult use unless otherwise noted. Please consult your child’s pediatrician before using products with magnesium, essential oils, fragrance oils, or active ingredients on children. Review each product’s ingredient list before use and patch test first.

  • A light tingling sensation can happen with magnesium lotion, especially on dry, freshly shaved, or sensitive skin. This is common with topical magnesium and usually softens as the lotion absorbs. Avoid broken, irritated, or freshly waxed skin. Discontinue use if discomfort continues.

  • Magnesium Lotion is created for everyday calm, moisture, and nightly relaxation. Magnesium + MSM Lotion includes MSM, making it a more targeted option for tired, overworked areas after long days, workouts, or physical activity. Both are topical body lotions made for external use.

  • MSM is a sulfur-based ingredient commonly used in topical body care. In Aqua Turtle’s Magnesium + MSM Lotion, it is paired with magnesium and nourishing oils and butters for a more focused body-care option for tired, hardworking areas.

  • Aqua Turtle products are handcrafted by Mary Jo — the heartbeat of Aqua Turtle. Each offering is created with care, intention, and a deep love for self-care, soul-care, and returning to flow.

  • Yes. Aqua Turtle products are created with care, prayerful intention, and grounded energy. Each product is made to support both skin and spirit in a gentle, meaningful way.

  • Aqua Turtle is a healing current — a symbol of slow movement, deep flow, softness, protection, and returning to yourself. It is a remembrance, a movement, and a return to flow.