At Aqua Turtle, each product is handcrafted in small batches with care, intention, and attention to quality. Due to the nature of our handcrafted products, we do not accept returns or offer refunds for opened or used items for hygiene and safety reasons.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 2 days of delivery.

To help us resolve the issue quickly, please include:

• Clear photos of the damaged item and packaging
• Your order number
• A brief description of the issue

Please email all information to hello@aqua-turtle.com.

Once reviewed, we may offer a replacement or store credit for eligible claims.

Lost or Stolen Packages

If your package arrives damaged, please contact us within 2 days of delivery and include:

• Clear photos of the damaged packaging and product
• Your order number
• A brief description of the issue

Please email all information to:

hello@aqua-turtle.com

If your package appears delayed or lost in transit, please contact us and we will help review the tracking information.

If the package has been marked as delivered, Aqua Turtle is not responsible for lost or stolen packages.

Additional Information

Please note:

• Product texture, color, or consistency may vary slightly from batch to batch due to the handcrafted nature of our offerings
• Natural ingredients and essential oils may react differently for each individual
• Aqua Turtle is not responsible for allergic reactions or sensitivities — please review ingredients carefully before use

If you have questions before purchasing, feel free to reach out. We are always happy to help.

Handcrafted in small batches with intention — created to support your body, your comfort, and your return to flow.